Okay, this took me days (literally) to figure out, so I'm telling you here and hopefully you can just search for it and find it easily on this blog.
Being a home-based entrepreneur (and married to one) I use the U.S. Post Office's service "Click 'n Ship" a lot. Almost every single business day.
It is an excellent service. We sign in to the USPS.com Website, print out a mailing label and stamp using our credit card, and then leave it on the porch for the mail carrier to pick up that morning. It is so friggin' easy and convenient.
But what about refunds? Well, yes, you can get a refund for a Click 'n Ship label that you didn't use. But their refund page is VERY confusing.
Here's what I finally figured out:
1. When the refund request page asks you for Transaction Number you look on your receipt on the label you printed (but didn't use) and use Transaction #. Simple enough.
2. When the refund request page asks you for Label Number you again go to the receipt for the label and use Delivery Confirmation Number. That's the big bold number across the top of the "Online Label Record" box.
Number 2 is what took me days to figure out. I entered so many different numbers that I thought it would lock out my user ID (but it didn't, thankfully). I just couldn't believe that they meant delivery confirmation.
I guess it was weird for me, because delivery confirmation number is optional when you take a package to the post office manually, but with Click 'n Ship is is mandatory (and free, by the way).
Okay, got it??
Transaction Number = Transaction #
Label Number = Delivery Confirmation Number
I feel better now.
Oh, and if you need a place to buy the labels with a perfect little peel-off for the label then the bottom for the receipt, choose Label Universe. They're excellent.