Friday, March 06, 2009

Snorgtees.com Return Policy Stinks


I ordered two shirts from Snorgtees.com a few weeks ago.  The shirts arrived but the two shirts for my wife fit much, much smaller than expected, probably 3 sizes too small.  Not normal. We decided to return both of them and get our money back.  

Oops!  No returns from Snorg!!  Well, that sucks.  So then we decided to just get the men's sizes instead, which we could judge from the shirt I ordered (which did fit).  But then we found out that Snorg wants the customer to pay for shipping for returns BOTH WAYS!!

These were some expensive shirts by the time we were done.  Nice stuff, the shirts are from American Apparel, but that return/exchanges policy really sucks.  Next time we're going to use somebody else (although I still think the Snorg girl above is superhot).

These guys are big advertisers on Digg.com, which is where I saw them.  Too bad their policies are too customer-hostile.

7 comments:

Rizzo said...

lol I take returns.

I do think it's relatively normal to have to pay shipping costs on returns, unless the company made a mistake on the initial shipment.

However, I recently had a customer that gave me an incorrect shipping address. The shirt came back to me, and I reshipped it to the correct address at no cost to the customer.

Sh*t happens, ya know? Gotta take care of the customer. Especially these days!

Chris
Founder, Rizzo Tees

Daryl Kulak said...

Yeah, I mean zero returns? That is a joke. I noticed BustedTees.com also allows returns, although they too ask for shipping costs (which seems normal, like you say).

Would an online t-shirt business really go broke by offering no-cost returns and exchanges? I mean, clothing ordered online often doesn't fit, right?

Nicole said...

Snorg is cool I guess... But NerdyShirts has wayyyy cuter shirts! plus they always have coupon codes for discounts and stuff.. 10% off with "thewaitisover"

Anna said...

Bad attitude to customers. Winstrol

Kate Hillyard said...

Yes, you may return unworn / unwashed shirts & hoodies for a refund.

Only the cost of the shirts will be refunded, not the shipping cost you paid.

Please circle the shirts you are sending back on the packing slip and write “refund please” . Include it with your returned shirts to: Snorgtees Returns, 1111 Alderman Drive, Suite 260, Alpharetta, GA 30005.

Christine227 said...

You may return unworn / unwashed items for a refund. Only the cost of the shirts/hats will be refunded, not the shipping cost you paid.

The credit will go back on your credit card or into your Paypal account, whichever you used to pay for the original order.

Please circle the shirts you are sending back on the packing slip and write “refund please”. Include it with your returned shirts to: Snorgtees Returns, 1200 Northmeadow Parkway, Suite 120, Roswell, GA 30076

Linda K said...

i understand that it is difficult decision for a company, but good customer service, need to find the balance, loosing money, customer. I ordered from CottonAge.com and graphic tees $9.99 and free shipping, and great customer service too.